# Services

**A narrow practice, *deeply done.***

Orfloat does one thing: forward-deployed Applied AI engineering for family-led and founder-run businesses across Oman and the wider GCC. Five offerings, all composable, all built on the same underlying stack: Claude and the Anthropic primitives that surround it. Every engagement runs against the three-dimensional model Anthropic publishes in their enterprise guide — People, Process, Technology — translated for the family-run scale we work at.

## 01 / Discovery

**Operational discovery, on-site.**

Fifteen days inside the business — shadowing the work, mapping the supply chain, sitting with the team. We leave with evidence, not assumptions.

- End-to-end operational workflow audit
- Bottleneck and friction map, with priority weights
- Prioritised AI integration roadmap (effort × dependency × impact)
- A draft Service Agreement, calibrated to what we found

## 02 / Customer-facing systems

**Claude where your customer meets you.**

Conversational agents that hold the brand voice. Intent capture that gets to specifics on the first turn. Returning-customer recall that feels considered, not surveilling.

- WhatsApp / web agent for enquiries and bookings
- Conversational intake of requirements and preferences
- Returning-customer personalisation, owned by the business
- AI-generated product, programme, and announcement copy
- Automated review solicitation with quality gating

## 03 / Internal operations

**Operational systems that don't go to sleep.**

Inventory, supplier, scheduling, dashboards. The unglamorous work where Claude pays back daily — by removing the recurring questions, not the people.

- Intelligent staff scheduling and shift optimisation
- Inventory monitoring and supplier reorder triggers
- AI-assisted operational dashboards and daily briefings
- Workflow routing and demand forecasting
- POS, booking, and accounting integrations (MCP-first)

## 04 / Brand & positioning

**An AI-native posture, on your terms.**

Most businesses in the region either ignore AI or wrap themselves in it badly. We help you build a confident, defensible narrative around how Claude actually shows up in your work.

- Internal AI usage policy for staff
- Customer-facing AI transparency principles
- Brand voice guidance for AI touchpoints
- Social and announcement automation, with editorial review

## 05 / Forward deployment

**We stay until the seams disappear.**

Orfloat engineers sit inside the business while the systems go live. We run the evals, watch the dashboards, and hand the keys over only when your team is operating it well.

- Embedded engineering, weekly cadence
- Evaluations designed before deployment
- On-call coverage through the first 90 days
- Team training and operating runbooks
- Quarterly capability reviews as Claude evolves

## Begin

**Five offerings. *One way to begin.***

[Start a Discovery Phase](https://www.orfloat.com/contact) · [How we work](https://www.orfloat.com/practice)